Shipping & Returns
Last updated 20 August 2026
Shipping
Orders are packed within one business day. Complimentary tracked shipping applies to all orders over $250; below that, a flat rate is shown at checkout before payment.
- United States: 2–4 business days.
- Canada: 4–7 business days.
- Europe & United Kingdom: 5–8 business days.
- Gulf & Middle East: 5–9 business days.
- Rest of world: 7–12 business days.
Duties and import taxes are calculated and collected at checkout for most destinations, so nothing further is payable on delivery. Where a destination is not supported for prepaid duties, this is stated clearly at checkout.
Returns & Exchanges
You may return or exchange any full-price piece within thirty days of delivery, provided it is unworn, unwashed, and returned with all tags and original packaging intact.
How to Return
- Start your return from the link in your dispatch email, or message us with your order number.
- We issue a prepaid label for domestic returns. International returns are at your own cost unless the item is faulty.
- Refunds are issued to the original payment method within five business days of the return being received and inspected.
Non-Returnable Items
- Made-to-measure and bespoke commissions, as these are cut to your measurements.
- Pierced jewellery and inner slips, for hygiene reasons.
- Items marked Final Sale on the product page.
- Gift cards.
Faulty Items
If a piece arrives damaged or develops a fault in normal wear, contact us with photographs within fourteen days of noticing it. We will repair, replace, or refund it at no cost to you, and we cover return shipping in these cases. This does not affect your statutory rights.
Lost or Delayed Parcels
If tracking shows no movement for 48 hours, or a parcel is marked delivered but has not arrived, contact us within seven days and we will open a claim with the carrier and keep you updated in writing.
